HHS Hospital Quality Survey
Summary: The US Department of Health and Human Services (HHS) conducts a survey of patient experiences, the HCAHPS Hospital Quality Survey. The survey results are used to determine, in part,...
View ArticleComcast Chat Survey Review — Tips for Survey Design
I recently had a chat interaction with Comcast as I was trying to find the rates for international calls made from my office phone, which uses Comcast Voice. After the chat, I was asked to take a...
View ArticleSurvey Design Tips — SwissCom Pocket Connect Survey
When my wife and I spent the Christmas 2012 holiday in Switzerland, we rented a pocket “MiFi” unit, the SwissCom’s Pocket Connect, which gave us internet access wherever we traveled in Switzerland....
View ArticleHave You “Met” Mayor Menino? Lots have!
Summary: Sometimes well-honed survey questions don’t measure the underlying attribute that the survey designers want. A 2013 poll by the Boston Globe about Boston’s Mayor Menino’s popularity shows a...
View ArticleSurvey Question Design: Headlines or Meaningful Information?
Summary: Surveys can be designed to generate meaningful information or to manufacture a compelling “headline”. This article examines the forced-choice, binary-option survey question format and shows...
View ArticleImpact of Mobile Surveys — Tips for Best Practice
Summary: Mobile survey taking has shot up recently. When a survey invitation is sent via email with a link to a webform, up to a third of respondents take the survey on a smartphone or equivalent....
View ArticleThe importance of Good Survey Question Wording: Even Pros Make Mistakes
Summary: Proper survey question wording is essential to generate valid, meaningful data for organizational decisions. A survey question working bias will lead to misleading interpretations and bad...
View ArticleSurvey Question Type Choice: More Than One Way to Skin That Importance Cat
Survey Question Type Choice: More Than One Way to Skin That Importance Cat Many people think there’s only one way to write a survey question to measure something. Not true. In fact, we have many...
View ArticleAmbiguous Questions: The Biggest Mistake in Survey Question Writing
Ambiguous Questions – The Biggest Threat to Survey Findings We conduct surveys to learn how some group of people feel about something. However, we might corrupt our survey data if we have poorly...
View ArticleHow a Bad Survey Checklist Question Can Confuse Findings
How a Bad Survey Checklist Question Can Confuse Findings Checklist questions are one of the more common survey question types, and they are also used heavily in data collection forms, which are a form...
View ArticleAmbiguity in Data Collection Forms
Ambiguity in Data Collection Forms We create data collection forms to, well, collect data. Obviously. But we really want to collect correct data. Badly designed forms mean we don’t get true, valid...
View ArticleBinary Choice Questions: Compelling Findings About the Coronavirus
Binary Choice Questions: Compelling Findings About the Coronavirus Binary Choice questions are a favorite for public policy surveys since they can create stark findings. Here we’ll see how CBS News...
View ArticleProper Use of Section Headers in a Survey
Proper Use of Section Headers in a Survey Section headers are an important component in survey questionnaire design. By presenting the general topic, they help keep the respondent on track regarding...
View ArticleCNN Proves Conformity Bias — or Sample Bias
CNN Proves Conformity Bias — or Sample Bias When the results from a survey don’t make sense, the thoughtful researcher asks what’s up. In this CNN poll one question provides results that are...
View ArticleCNN Survey Data Analytics: Explaining the Covid-19 Comfort Gap by Political...
CNN Survey Data Analytics: Explaining the Political Party Gap for Covid-19 Return to Routine Today, it’s pretty well accepted that people view politically related events through the lens of their...
View ArticleSurvey Question Ambiguity: What Exactly Does The Public Support?
Survey Question Ambiguity: What Exactly Does the Public Support? A WSJ NBC poll from July 2020 indicated that a majority of registered voters support the protests in the wake of the George Floyd...
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